Better Phone Call Delivery

We call lots of people every week. Here’s our January tip on ensuring you get on the carrier’s good side!

Some of our phone blast campaigns need to ensure that phone calls get delivered to all of their members. However, the phone companies tend to not like bulk sending, as it’s seen as the infamous “spam” calls.

So, they have accountability by a number of systems to verify the caller, service provider, and other parties, and that they are all consenting to using that number for the outgoing call.

Reaching your customer

Unwritten Media’s unique phone blast service has custom sending abilities, where we don’t have to use a new or random phone number to reach your customers.

Instead, we have a set of procedures to carefully use your actual business phone number to make your automated outgoing calls for emergencies, weekly updates, and other important announcements.

PSTN security

Over the past few years, we have implemented the various caller identity checks that have become industry standard in the USA. But recently, we have been improving our services by tracing down every last call optimization that comes thru the logs.

One that affects a few carriers is registering directly with the analytics providers.

Why do we need to do this? Some reasons are:

• The calling number has a low answer rate from end users
• The calling number generates low duration calls
• The calling number is responsible for large volumes of unwanted calls

Analytics registration

You are free to register with all of the various providers when you have Unwritten Media use your number. However, we can help you with some of them if you need that assistance.

We have chosen the (Free Caller Registry)[https://www.freecallerregistry.com] as our first officially recommended place to signup.

I walked through their portal in about 5 minutes.

1. Enter your email address
2. Confirm the code they email (was fairly painless!)
3. Add business name, phone, address, and contact info
4. Add all of the numbers we will use to send calls

Note: enter a full 10 digit number with 1 in front of the area code.

After this, you should receive a few emails confirming their acceptance.

Conclusion

Hopefully this helps your delivery rates increase quickly.

If you have any questions about sending phone messages, customizing them per-recipient, or any other unique ideas to blend the telephone network with your business in a more personal way, then please contact me for a quick discussion on how we can merge data, real humans, and AI voice into the perfect and authentically helpful tool you have been needing.